Hightech News

Does Artificial Intelligence Really Make Chatbots Smarter?

Why Chatbots Are Becoming Smarter? Less service friction can improve the brand experience for customers. Customers seek interactions that mirror t...

Embracing the Future: 5 Emerging Customer Service Trends for 2024 and Beyond by Fab Daniele

The future of customer service: Emerging trends & innovations Things humans do best (build relationships, empathise, make decisions, personalise) ...